Privacy policy

Privacy Policy

At Libasco, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you visit our website or place an order, we may collect:

Contact details — name, phone number, email address, and delivery address.
Order information — items purchased, order value, payment method (COD or online).
Technical information — browser type, device information, and pages visited, collected automatically to improve site performance.
Communication data — messages you send us via WhatsApp, email, or the website's chat/contact form.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Communicate with you about your order status, exchanges, or customer support queries.
Improve our website, products, and overall shopping experience.
Send you updates about new arrivals, offers, or promotions — only if you've opted in.
Prevent fraudulent or unauthorized orders.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share necessary information with:

Courier partners — to deliver your order to your address.
Payment processors — if you choose to pay online, to securely process your transaction.
Service providers — such as our website platform (Shopify) and apps that help us run the store (e.g., order verification, reviews, delivery estimates).

These parties only receive the information needed to perform their specific function and are not permitted to use it for any other purpose.

4. Cookies

Our website uses cookies to remember your cart, preferences, and improve browsing experience. You can disable cookies through your browser settings, though this may affect some site features.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You can opt out of promotional messages at any time by contacting us.
You can request details of the information we hold about you, or ask us to delete it, by reaching out via the contact details below.